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Computer
Asset Management Corp. (dba
C.A.M. Corp. & CamCorpUSA)
4730 East M-36 Hwy
Pinckney, MI 48169
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| Phone Numbers:
Phone: 810-231-2883
Phone: 800-757-0800
Fax: 810-231-4920
E-mail sales@camcorpusa.com
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C.A.M. Corp. has access to over 20 company-owned, manufacturer and
distributor warehouses with more than 130,000 computing
products. When you place an order, our staff identifies the appropriate product and often will 'drop ship' it
directly from one of our manufacturer or distributor warehouses.
This ensures that you receive products quickly and helps to keep
our cost of doing business very low.
C.A.M. Corp. (USA) only ships to US and US territories. Shipments to
Canada or Mexico must contact their account rep at
1-800-757-0800.
Only certain products can be shipped from the US to any US
territories due to legal agreements with manufacturers. Please
check with your C.A.M. Corp. account rep if you have questions.
C.A.M. Corp. will only ship to APO/FPO addresses on an established
government account using a government issued credit card. If you
have any questions regarding this policy please contact a
government account executive at 1-800-757-0800..
How to Check the Status Of Your Order
CAll and Talk to a C.A.M. employee (800-757-0800)
OR
To check the status of your shipment:
| 1. |
You will receive an e-mail with
your UPS or desired shippers tracking number. |
| 2. |
Log on to http://www.ups.com/tracking/tracking.html
(UPS Tracking) |
| 3. |
The next screen will prompt you to
enter a specific order number |
| 4. |
Once the correct information has
been entered, you will be presented with your order
tracking information. |
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Customer Quoted Ship Date
Once you have entered the appropriate information, the exact
ship date will be listed under your order number.
Note: Federal Express does not deliver on Sundays and holidays,
and does not offer Saturday delivery for every city in the
United States. Call 1-800-GO FEDEX
(1-800-463-3339) for more information on shipping
questions.
Q: What are the definitions for the
"Order Status Messages"?
"Shipping is Waiting to Pack Order"
If the product you have ordered is in stock, it is being pulled
from our warehouse and is being prepared for shipment. However,
since we occasionally ship from alternate warehouses, it may
take up to 12hrs for them to download the information to us.
With some out of stock products we do send the order to our
supplier and reserve the item for that order. Once the product
becomes available we will ship the order to you. You are welcome
to email us at support@camcorpusa.com
or call us at 800-757-0800 and we
can let you know the progress of your order.
"Sales Management is Reviewing Your
Order"
Your order is being reviewed by a manager and you will be
notified shortly if your product does not ship.
"Order Cancelled"
Your order has been cancelled. If you did not cancel the order,
call 1-800-757-0800 to speak with a customer service representative.
"System Hold"
Your order is on hold due to an internal verification process.
"Net Terms Verification
Pending"
Your order is on hold until your Net 30 terms have been verified
and approved by our Credit Department.
"Credit Card Verification
Pending"
Your order is on hold until your credit card billing address has
been verified by your bank. If your credit card cannot be
authorized, you will be notified as soon as possible.
"Hold Set by Salesperson"
Your order was put on hold by your sales representative. If
there is a problem with the order, you will be notified as soon
as possible.
"Verifying the Shipping
Address"
Your order is on hold until your shipping address can be
verified.
"Verification in Progress for Net
30, Pre-Payment or Wire Customers"
Your order is being verified for the appropriate payment type.
For example, if you have an order with Pre-payment terms, the
order will not ship until the payment is received by Insight.
"Order is in Process"
We have received your order and it has cleared all holds. We are
waiting for your product to become available for shipment.
"Order is Being Packed"
Your order is being prepared and packed for shipping.
"Order Invoiced"
Your order has shipped and will arrive shortly.
C.A.M. CORP. BUSINESS POLICIES
Any agreement for the purchase of goods and/or services from
C.A.M. Corp., Inc. ("CamCorpUSA") shall be governed
by and is made subject to these Business Policies and the
Returns Policies stated below (collectively, the
"Policies"). C.A.M. Corp. may, at its sole option, revise
the Policies from time to time without notice. Prices and
availability are subject to change without notice. Photos may
not represent actual product. Typographical, product
description, pricing and other errors are subject to correction,
even after orders and/or payment are accepted. Manufacturer
warranty, if any, applies; C.A.M. Corp. HEREBY DISCLAIMS ALL OTHER
WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. C.A.M.
Corp. does not guarantee product compatibility. Not all products are
eligible for return, and not all products that are eligible for
return are to be returned to C.A.M. Corp.. Carefully review all
return policies (below) before making your purchase. Shipping
charges are not refundable.
Governing Law
Any purchase of goods from C.A.M. Corp. shall be governed by and
construed in accordance with the laws of the State of Michigan,
without giving effect to any principles of conflicts of law.
Those who choose to access this site from other locations do so
on their own initiative and are responsible for compliance with
local laws, if and to the extent local laws are applicable.
Except for equitable relief sought by C.A.M. Corp., which may be
sought in any court of competent jurisdiction, user consents to
the exclusive jurisdiction of the State and Federal courts
located in Livingston County, Michigan.
Limitation of Remedy
IN NO EVENT SHALL C.A.M. CORP. BE LIABLE FOR ANY DAMAGES CAUSED BY
ANY PRODUCT OR SERVICE OR THE FAILURE OF SUCH PRODUCT OR SERVICE
TO PERFORM, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST
SAVINGS, LOSS OF USE, LOSS OF DATA, OR ANY OTHER SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND,
WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND
REGARDLESS OF THE THEORY OF LIABILITY PURSUANT TO WHICH SUCH
DAMAGES MAY BE SOUGHT. C.A.M. Corp. is not liable for any claim made
by a third party or made by you for a third party.
C.A.M. Corp. obtains certain data directly from the manufacturer or
distributor of certain products. While C.A.M. Corp. makes every
effort to ensure the accuracy of this data, this web site could
include typographical errors and/or technical inaccuracies.
C.A.M. Corp. reserves the right to make improvements and/or changes
to such data and/or this web site at any time. C.A.M. Corp. makes no
warranty of any kind with respect to the data on this web site
or the accuracy of advice given by C.A.M. Corp. employees, whether or
not such advice is made in writing.
Customer's responsibility for certain
shipping charges
If customer requests shipping charges be paid either on a
collect basis or on customer's account with the shipping
company, and customer refuses the shipment or refuses to pay the
applicable shipping charges, C.A.M. Corp. may bill customer, and
customer shall pay C.A.M. Corp., for all resulting charges incurred
by C.A.M. Corp. either directly or through its supplier. In all
instances where customer requests shipping charges be paid
either on a collect basis or on customer's account with the
shipping company, customer shall assume risk of loss or damage
to the product during shipment; C.A.M. Corp. strongly recommends
customers obtain insurance for such shipments, as neither C.A.M.
Corp. nor its suppliers will insure such shipments.
Copyrights and Trademarks
Copyright© 1996-2001 C.A.M. Corp., Inc. All rights
reserved. All tradenames and trademarks are the properties of
their respective owners.
These Business and Returns Policies last revised February 28,
2001.
C.A.M CORP. RETURN POLICIES
GENERAL RETURNS CONDITIONS APPLICABLE TO
ALL RETURNS:
Shipping charges are not refundable.
No returns will be accepted without prior authorization and a
C.A.M. Corp. return merchandise authorization ("RMA")
number.
RMA numbers issued by C.A.M. Corp. are good for 10 days only, and
product must be received by C.A.M. Corp. within that time. RMA
numbers cannot be extended or re-issued.
Where a specific return period is applicable (see below), no
returns will be accepted beyond that period. Return
authorizations will not be granted after the stated return
period has run.
Customer is responsible for shipping charges and risk of loss on
all return shipments. C.A.M. Corp. highly recommends using a
reputable shipping carrier capable of providing proof of
delivery, as well as properly packing and fully insuring your
return shipment.
Please note below any and all additional returns conditions
applicable to your return.
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Additional returns conditions applicable
to all software:
Opened software or Supplies are not returnable to C.A.M. Corp.
Unopened software or Supplies may be returned to C.A.M. Corp. for refund or
exchange within 10 days of invoice date with no restocking fee.
Multiple software licenses (MLP's, MOLP's, MSOL's, etc.) cannot
be returned for exchange, refund or credit unless first
authorized by the manufacturer.
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Additional returns conditions applicable
to all hardware products that are not specifically addressed
below:
Product that is in its original factory-sealed container may be
returned to C.A.M. Corp. within 10 days from invoice date for a
refund or exchange.
Product that has been opened may be returned to C.A.M. Corp. within
10 days of invoice date, although such returns will be charged a
15% restocking fee. All products must be returned in a
re-saleable condition. Any missing or damaged products,
components or accompanying items will result in rejection of the
return or an additional restocking fee, at C.A.M. Corp. sole
option.
Product that is DOA (dead on arrival) or defective may be
returned to C.A.M. Corp. for refund or exchange within 10 days of
invoice date with no restocking fee.
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Additional returns conditions applicable
to all Xerox products:
Due to manufacturer policies, opened Xerox products are not
returnable to C.A.M. Corp.. Product that is in its original
factory-sealed container may be returned to C.A.M. Corp. within
10
days from invoice date for a refund or exchange.
If a product arrives DOA (dead on arrival), or if any product or
part is defective, the customer should contact Xerox directly at
1-800-835-6100 for service or
exchange. Due to manufacturer policies, C.A.M. Corp. cannot accept
these returns for service or exchange.
Additional returns conditions applicable
to all Hewlett-Packard (HP) Pavilion products:
Due to manufacturer policies, these products are not returnable
to C.A.M. Corp.. Exception: Product that arrives DOA (dead on
arrival) may be returned to C.A.M. Corp. for refund or exchange
within 10 days of invoice date with no restocking fee.
If any non-DOA product or part is or becomes defective, the
customer should contact the manufacturer directly for service or
exchange. Due to manufacturer policies, C.A.M. Corp. cannot accept
these returns for service or exchange.
Additional returns conditions applicable to all Hewlett-Packard
(HP) ProCurve networking products:
Due to manufacturer policies, opened HP ProCurve products are
not returnable to C.A.M. Corp..
Product that is in its original factory-sealed container may be
returned to C.A.M. Corp. within 10 days from invoice date for a
refund or exchange.
If a product arrives DOA (dead on arrival), or if any product or
part is defective, the customer should contact HP directly at
the numbers listed below for service or exchange. Due to
manufacturer policies, C.A.M. Corp. cannot accept these returns for
credit or exchange.
HP Returns and Customer Satisfaction Contact Numbers: End users 970-635-1000
Resellers with an HP Outlet ID 800-544-9976
Resellers without an HP Outlet ID 800-552-8051
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Return Address:
C.A.M. Corp. Returns Dept.
Attn: RMA #[Your RMA#]
4730 East M-36 Hwy.
Pinckney, MI 48169
Mailing Address:
P.O. Box 111
Lakeland, MI 48143
Phone Numbers:
(810) 231-2883
(800) 757-0800
C.A.M. Corp. uses Secure Sockets Layer (SSL), which provides data
encryption, server authentication, message integrity, and
optional client authentication for a TCP/IP connection. This
security protocol was designed and specified by Netscape
Communications for providing data security layered between
application protocols (such as HTTP, Telnet, NNTP, or FTP) and
TCP/IP.
In other words, it's pretty tough to break - but not impossible.
If you are extremely risk adverse - Call us at 800-757-0800
However, if you ever give your card to someone at a restaurant
and allow them to take it behind closed doors - you run a
significantly higher chance of experiencing credit card fraud
than with a secure Web connection.
Q: How can I find out what my exact
shipping charges will be?
You will receive an e-mail stating the exact shipping charges or
give us a call at 800-757-0800 and one of our customer service
reps should be able to help you.
Q: What are the standard delivery times
for FedEx and UPS?
FedEx shipments have three different delivery times for
shipment:
FedEx 2-Day Std Air: Delivery in 2 business days
FedEx Std Overnight: Next business day by 4:30pm (Business).
Residence delivery by 7:00pm
FedEx Priority: Next day by 10:30am
FedEx Standard Overnight is not available in all zip codes. If
this impacts you, we will ship and bill you for FedEx 2day, and
notify you by email.
Some orders placed after 2:00pm MST may not ship same day.
Web orders placed on Saturday, Sunday, and holidays will not be
processed until the next business day.
UPS shipments have three different times for shipment:
UPS Ground: Delivery in 3-5 business days
UPS Blue: Delivery in 2 business days
UPS Red: Delivery in 1 business day
Q: Will my order be delivered on weekends
or holidays or will it be delivered during the week?
Shipments are delivered Monday through Friday. They are not
delivered on weekends or holidays.
The required number of days for delivery is the number of
business days plus processing time. We do offer limited Saturday
delivery service. This service is not available for all
products, from all shipping warehouses, or for all delivery
locations. There is no online option for setting a shipment for
Saturday delivery. In order to check on the availability of
Saturday delivery for your desired product, please call us at 800-757-0800.
Because C.A.M. Corp. cares about the security of your shipment, we
have instructed our delivery agents not to leave packages at the
customer location without a signature. You may choose to have
your order delivered to an alternate location, such as your
office if you will not be home to receive it.
If your organization has budgeted over $100,000 for annual
computer purchases and would like on-line access to pricing that
rewards your buying behavior, please e-mail Sales Department or call 800-757-0800.
C.A.M. Corp. occasionally encounters manufacturer's specials that are
subject to certain restrictions over which C.A.M. Corp. has no
control. C.A.M. Corp. reserves the right to exclude certain special
offers from your CPA. C.A.M. Corp. may also offer aggressively priced
specials to its entire customer base; due to the extremely low
prices of such offers, CPA discounted pricing may not apply to
these specials.
Corporate Pricing Agreements (CPAs) make it easy for corporations
to conduct business with C.A.M. Corp.. Based on purchasing volumes,
corporate customers and C.A.M. Corp. agree on a cost plus pricing
structure per product category. The agreed upon pricing is then
entered into C.A.M. Corp. proprietary information system. Once
the customer’s specialized pricing is established within
C.A.M. Corp. system, sales executives and authorized corporate
users have instant access to it.
| • |
The CPA allows more time to be spent on
strategic issues with customers because quoting product
is instantaneous. |
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If pricing needs to be negotiated
further, C.A.M. Corp. system is flexible enough to allow
for manual overrides. |
Purchasing Power
C.A.M. Corp. has direct access to over $1 billion in inventory from
1,000+ manufacturers, like APC, Iomega, Seagate,
Western Digital, Microtek, Xerox, QMS, HP, U.S. Robotics
and Microsoft, to name a few. Purchasing power means better
prices and availability for you.
Flexible Credit Options
C.A.M. Corp. is making available many different credit lines to qualified businesses. Ask your sales associate
about our many credit options.
Quick Delivery of Leading Brands
Our distribution capabilities span the country, making the
products you need available faster. C.A.M. Corp. combines advanced
information systems and a strong relationship with UPS & Federal
Express to provide you with quick access and delivery of more
than 44,000 brand-name products. Need a configured system? Our
high quality processes ensure a reliable configuration on
everything from simple installation to total solutions.
Personalized Account Service
C.A.M. Corp. account executives all complete rigorous training. You get a relationship oriented professional
who helps you save time and money.
Support
Sale, Service &
Support
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